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Title
Recovery point fails to mount with The user name or password is incorrect -
Description
Error when mounting a recovery point in the Core UI.
TevoMountReplay failed with error -2147023570 (0x8007052e - The user name or password is incorrect)
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Cause
This issue is caused by a local security policy. -
Resolution
When troubleshooting the issue please the stack trace of the error. In this particular instance you will see the following.
System.AggregateException: One or more errors occurred. ---> Replay.Common.Contracts.TevoLib.TevoLibraryErrorException: TevoMountReplay failed with error -2147023570 (0x8007052e - The user name or password is incorrect) at Replay.Common.NativeWrapper.TevoLib.TevoLibWrapper.MountReplay(UInt32 ipAddress, UInt16 port, String imageFile, UInt32 epoch, UInt32 startEpoch, UInt16 flags, String linkName, String securityProvider, String domain, String username, String password, VolumeName& virtualVolumeGuidName, String& virtualVolumeDriveLetter) at Replay.Common.Implementation.VirtualDiskDriver.VirtualDiskDriverService.Mount(IPAddress replayServerAddress, UInt16 replayServerPortNumber, String volumeImageId, UInt32 epochNumber, UInt32 startEpochNumber, MountFlags mountFlags, String driveLetter, String securityProvider, NetworkCredential credential) at Replay.Common.Implementation.VirtualDiskDriver.VirtualDiskDriverService.MountLocal(UInt16 replayServerPortNumber, String volumeImageId, UInt32 epochNumber, UInt32 startEpochNumber, MountFlags mountFlags, String driveLetter, String securityProvider, NetworkCredential credential) at Replay.Core.Implementation.Mounts.LocalMountFactory.MountLocal(IVolumeImage imageToMount, UInt32 startEpochNumber, MountFlags mountFlags, String driveLetter, String securityProvider, Action2 progressCallback, CancellationToken cancellationToken) at Replay.Core.Implementation.Mounts.LocalMountVolumeImageJob.b__0() at System.Threading.Tasks.Task.Execute() --- End of inner exception stack trace --- ---> (Inner Exception #0) Replay.Common.Contracts.TevoLib.TevoLibraryErrorException: TevoMountReplay failed with error -2147023570 (0x8007052e - The user name or password is incorrect)
1. As a first step, please apply the solution from the following KB.
2. If the above solution does not fix the issue, please check the following.
3. Open gpedit.msc
4. Browse to Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options.
5. Configure the following policies:
- Network security: Restrict NTLM: Outgoing NTLM traffic to remote servers → Allow all
- Network security: Restrict NTLM: Incoming NTLM traffic → Allow all
- Network security: Restrict NTLM: NTLM authentication in this domain → Allow all
- Network security: Restrict NTLM: Add remote server exceptions for NTLM authentication → Add required exceptions
6. Command Prompt window, type gpupdate /force and press Enter to apply the changes.
Note: Restricting the above values will result in recovery points failing to mount.